Authorized AC Infinity Dealer & Warranty

This page explains what that authorization means, how warranty claims work, and what to expect if a return or replacement is needed.

 

Authorized Dealer

Greenbridge is an authorized AC Infinity dealer. When you purchase AC Infinity products from us, you receive genuine products, full manufacturer warranty coverage, and U.S.-based support and shipping.

As an authorized dealer:

• All AC Infinity products we sell are sourced directly from AC Infinity Inc.
• Your purchase is eligible for the full AC Infinity manufacturer warranty
• Warranty claims are handled through the original selling channel, as required by AC Infinity

If you ever need to verify dealer authorization, AC Infinity may list authorized sellers on their official website.

 

AC Infinity Warranty Program

AC Infinity provides a manufacturer warranty to the original purchaser under the following terms:

Standard Products

• 2-Year Limited Warranty from the date of purchase

Commercial Grow Lights (purchased on or after July 1, 2024)

• 5-Year Limited Warranty
• Applies to large bar-style fixtures (e.g., IONFRAME Series)
• Also applies to systems that include these fixtures (e.g., ADVANCE GROW SYSTEM)

What the Warranty Covers

• Defects in materials or performance under normal use
• Repair or replacement at AC Infinity’s discretion

What Is Not Covered

• Consumables or non-durable goods designed for repeated replacement
• Damage caused by misuse, abuse, or improper installation
• Normal cosmetic wear

Physical defects should be reported within 30 days of delivery.

 

How Warranty Claims Are Processed

AC Infinity requires clear visual evidence to confirm defects.

Step 1: Contact Us First

All warranty inquiries must be initiated through the original selling channel.

Contact Greenbridge with:

• Your order number
• A description of the issue
• Clear photos or videos showing the defect

Step 2: Visual Confirmation

• If the defect is clearly visible, a replacement or repair will be authorized
• If the issue cannot be confirmed visually, the product must be returned for inspection

Step 3: Inspection (If Required)

• Returned products are inspected by AC Infinity’s Quality Control team
• If a defect is confirmed, a replacement will be issued
• If the product is found to be functional or shows signs of misuse:
  • No replacement will be issued
  • Return shipping costs may apply if the product is sent back to you

 

Special Conditions for High-Value Items ($200+)

For defective units valued at $200 or more:

• The product must be returned before a replacement is shipped
• If an immediate replacement is needed:
  • A replacement can be shipped after charging the item cost upfront
  • The charge is refunded once the returned unit is confirmed defective

If the returned unit is found to be non-defective or abused:

• No replacement will be issued
• The item may be disposed of unless return shipping is paid

 

Return Shipping & Labels

Warranty Returns

• Free prepaid return labels are provided for U.S. addresses
• Labels must be used within 15 days or they become void

General Returns (Non-Warranty)

• Returns must be initiated within 30 days of purchase
• Items must be:
  • In like-new condition
  • In original packaging

Refunds:

• Issued within 2 business days after inspection
• Shipping fees for premium services (Next-Day Air, LTL) are non-refundable
• Restocking fees may apply to bulk orders

Products not returned in acceptable condition may:

• Be subject to fees
• Be returned at the customer’s expense
• Be disposed of if return shipping is declined

 

Why Buy From an Authorized Dealer

Purchasing from Greenbridge ensures:

• Authentic AC Infinity products
• Full manufacturer warranty protection
• No risk of denied warranty due to unauthorized resale
• U.S.-based fulfillment and support

If you have questions about warranty coverage or returns before or after purchase, contact us—we’re happy to help clarify expectations upfront.